top of page

Privacy Policy

Our Privacy Policy
 

Effective Date: 1st January, 2025

1. Introduction

​​Welcome to DGITAL ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines our practices regarding the collection, use, storage and disclosure of information whne you visit our website or use our servics. Our policy is in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian privacy laws.​

​​

2. Information We Collect
A. Personal Information (Provided by You)

  • Contact details: Name, email, phone number, mailing address.

  • Payment information: Processed securely through PayPal Business or other payment gateways to process transactions; we do not store credit card details. 

  • Service-related information: Any details you provide for custom content creation, revisions, or project discussions.

​

B. Automatic Information (Collected via Third-Party Tools)

  • Website usage data: IP address, browser type, operating system, referral pages, device information, and access times.

    • ​Includes cookies and similar tracking technologies that gather technical and usage data.​

  • Tracking & analytics: We use Google Analytics, Facebook Pixel, Wix Apps, and other marketing tools to analyze visitor behavior and improve our services.

​

In addition to the previously mentioned data, DGITAL may use artificial intelligence (AI) tools in certain aspects of content creation and business operations. These AI-driven processes may involve:

  • AI-Assisted Content Creation – Enhancing copywriting, video editing, or design elements.

  • Automated Data Analysis – Using AI to assess content performance and improve user experience.

  • Chatbot & AI Communications – Some responses may be generated through AI-assisted chat features to improve response times and efficiency.

AI-generated content is always reviewed and refined by human team members to maintain accuracy and quality.

​

3. Use of Information

We use your information collected to:​

  • Provide Services: Process transactions securely and deliver requested services, including those enhanced by AI-powered tools..​

  • Improve User Experience: Personalize content and optimize our website, services, and marketing efforts.​

  • Marketing Communications: Communicate with you about updates, offers, promotional materials or other relevant information, with your consent.​

  • Legal Obligations: Comply with legal requirements and protect our rights.​

​

We use AI tools to:

  • Conduct data analysis and insights, including AI-generated reports or recommendations for clients.

  • Automate repetitive tasks, such as formatting or suggesting optimizations for content creation.

 
4. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your data with:​

  • Service Providers: Third parties who assist in our operations (e.g., web platform management, payment processors, marketing tools, etc.).​

  • Legal Authorities: If required by law, fraud investigations, compliance or to protect our legal rights.​

  • Third-Party AI Tools: We may utilize external AI-powered software, such as content generation, analytics, or editing tools. While we ensure compliance with privacy laws, clients should be aware that AI tools may process some data externally.

  • AI and Personal Data: Any AI-generated content based on client-provided information will be handled in accordance with this privacy policy and will not be sold or shared without consent.

​

5. Data Security

We store personal data for as long as necessary to provide services and comply with legal obligations. We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.​

​

6. Your Rights

Under PIPEDA, you have the right to:

  • Access: Request a copy of your personal information.​

  • Correction: Request corrections, update to or deletion of, your personal information.​

  • Withdrawal of Consent: Withdraw consent for us to use your information.​

To exercise these rights, email us at info@dgitalmedia.ca

​​

7. Cookies and Tracking

We use cookies and tracking tools to enhance website performance. You can manage your cookie preferences in your browser settings.

​

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.​

​
9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at info@dgitalmedia.ca

​

​

bottom of page